The Good Guys Oxley might be a familiar stop for appliance shoppers in Brisbane’s southwest, but its parent chain’s recent A$13.5 million penalty for misleading promotions makes it worth a closer look. This guide covers products, delivery, trade-in programs, and the court case that changed how the retailer promotes store credit.
Address: 2140-2148 Ipswich Rd, Oxley QLD 4075 ·
Phone: (07) 3270 3000 ·
Website: www.thegoodguys.com.au ·
Online Shopping: Yes – Shop online or in-store ·
Number of Stores: 100+ across Australia ·
Trade-In Program: Yes – eGift Card for old tech
Quick snapshot
- TVs, washing machines, air conditioners, cooking appliances, small electronics
- Delivery options, trade-in program, payment options (cash, card, BNPL)
- 2140-2148 Ipswich Rd, Oxley QLD 4075 – phone (07) 3270 3000
- ACCC court case over misleading store credit promotions resulted in A$13.5 million penalty
Six key facts about the store and chain, one pattern: the numbers that matter for shoppers and those looking into the company’s recent legal trouble.
| Store Address | 2140-2148 Ipswich Rd, Oxley QLD 4075 |
| Phone Number | (07) 3270 3000 |
| Number of Stores (chain) | 100+ |
| Trade-In Program | Yes – eGift Card |
| Payment Options | Cash, Card, BNPL |
| Delivery Options | Delivery available; fees vary |
What products does The Good Guys Oxley sell?
Major appliance categories
- Refrigerators, freezers, washing machines, dryers, dishwashers – all major brands like Samsung, LG, and Bosch.
- Cooking appliances including ovens, cooktops, rangehoods, and microwaves.
- Air conditioners (split systems, portable, window units).
Electronics and entertainment
- TVs from 32-inch to 85-inch, smart TVs, soundbars, home theatre systems.
- Laptops, tablets, and computer accessories – limited range compared to dedicated electronics stores.
Small appliances and kitchenware
- Kettles, toasters, coffee machines, blenders, air fryers, and vacuum cleaners.
- Personal care appliances (hair dryers, shavers).
The implication: the Oxley store carries the full national range, so shoppers can expect to find everyday home appliances and electronics in one trip. For niche or premium audio-visual gear, specialist retailers might offer a wider selection.
What is the history of The Good Guys?
Original name and rebranding
- The Good Guys was founded in 1976 and has always traded under that name (Wikipedia – The Good Guys (Australia)).
- There was no prior name change; the brand has been consistent for nearly five decades.
Founder and current ownership
- Founded by Ian and Debra Muir.
- Acquired by JB Hi-Fi in 2016 for approximately A$870 million (JB Hi-Fi investor relations).
- The acquisition brought The Good Guys under the same corporate umbrella as JB Hi-Fi, but the stores continue to operate under their own branding and management.
What this means: while The Good Guys is now part of a larger listed company, shoppers at Oxley won’t see any obvious difference – the store retains its separate identity, promotions, and loyalty programs.
What are the delivery and payment options at The Good Guys?
Delivery options and fees
- Standard home delivery is available for most items. Fees depend on the product size and postcode (The Good Guys delivery policy).
- Large appliances (fridges, washing machines) incur higher delivery charges. Customers see the exact fee at checkout.
- Click & Collect is free – order online and pick up at the Oxley store.
Free delivery threshold
- The Good Guys does not publicly advertise a standard minimum order for free delivery (unclear based on official site; varies by promotion).
Payment methods accepted
- Cash, EFTPOS, credit/debit cards (Visa, Mastercard, American Express).
- Buy now, pay later services: Afterpay and Zip (The Good Guys payment options).
- Gift cards (The Good Guys eGift Cards and physical cards) accepted.
For bulky items, paying the delivery fee is often unavoidable unless you have a ute. For smaller electronics, Click & Collect saves money and time, but you lose the convenience of doorstep delivery.
The catch: the lack of a clear free delivery threshold means shoppers should always check the total before checkout – promotions occasionally offer free delivery on certain product categories.
Does The Good Guys offer trade-in deals?
How the trade-in program works
- Customers can trade in old electronics (phones, tablets, laptops, and other devices) in exchange for an eGift Card (The Good Guys trade-in program).
- The process involves answering a few questions online about the device’s condition, then receiving a quote.
- If accepted, the customer ships the device (free postage) or drops it at a store, and once assessed, the eGift Card is emailed.
What items are eligible
- Smartphones, tablets, laptops, smartwatches, gaming consoles, and some audio devices.
- Items must be in working condition (minor wear acceptable).
How to receive an eGift Card
- The eGift Card can be used in-store or online at any The Good Guys location, including Oxley.
- There is no minimum spend to use the card, and it does not expire (subject to terms).
Why this matters: the trade-in program offers a way to offset the cost of a new purchase, but the quoted value is often lower than selling privately. For convenience, it works well; for maximum cash, dedicated buyback platforms may be better.
What is The Good Guys scandal?
Overview of the court case
- In July 2024, the Australian Competition and Consumer Commission (ACCC) instituted proceedings in the Federal Court against The Good Guys for allegedly misleading store credit promotions.
- The ACCC alleged that between July 2019 and August 2023, The Good Guys ran 116 promotions that failed to disclose key conditions.
Allegations of misleading store credit promotions
- Promotions offered store credit (A$10 to A$1,000) when customers spent a minimum amount, bought specific brands, or used particular payment methods.
- The ads did not disclose, or adequately disclose, that the store credit had a very short expiry – often 7 or 10 days – and that customers had to remain opted in to marketing communications to receive it.
- The ACCC also alleged that about 21,500 consumers never received the promised store credit within the stated time frame.
Outcome and impact
- In October 2024, the Federal Court ordered The Good Guys to pay A$13.5 million in penalties.
- The Court accepted that the conduct contravened the ASIC Act (financial service provision of store credit) and the Australian Consumer Law.
- The Court also ordered redress: affected consumers received longer-expiry store credits.
“The Good Guys admitted its advertisements did not disclose, or adequately disclose, the expiry period of the store credit in many promotions.”
“The ACCC alleged the promotions were misleading because the advertising failed to disclose that purchasing goods of the specified value was not sufficient to qualify for store credit.”
The case shows a systemic failure in promotional transparency. For shoppers, the lesson is to always read the fine print on store credit offers – especially the expiry dates and opt-in requirements – because even a major retailer can slip up.
What we know vs what’s unclear
Confirmed facts
- Store address: 2140-2148 Ipswich Rd, Oxley QLD 4075
- Phone: (07) 3270 3000
- Website: www.thegoodguys.com.au
- Trade-in program exists
- Payment options include cash, card, BNPL
- Court case over misleading store credit promotions (A$13.5m penalty)
What’s unclear
- Exact ownership structure after JB Hi-Fi acquisition (publicly traded parent, but day-to-day operations)
- Store hours (not consistently listed online)
- Free delivery threshold (not advertised)
- Exact delivery fees (vary by product and postcode)
- Exact trade-in values for different devices (varies by condition and model)
- Whether installation services are available for major appliances
The gap between what’s confirmed and what’s unclear highlights the need for shoppers to verify specifics before visiting.
For shoppers in Perth’s northern suburbs, the Good Guys Osborne Park offers a similar range of appliances and services.
Frequently asked questions
What is the phone number for The Good Guys Oxley?
(07) 3270 3000 – you can call the store directly for product availability, pricing, and service inquiries.
Does The Good Guys Oxley have a service department?
Yes, the store offers in-warranty repairs and service bookings for appliances purchased at The Good Guys. Call the store for details.
Can I return items purchased at The Good Guys Oxley?
The standard return policy allows returns within 30 days of purchase for a refund or exchange, provided the item is in original condition with proof of purchase (The Good Guys returns policy). Exclusions apply for opened electronics and custom orders.
How long does delivery take?
Standard delivery typically takes 3–10 business days, depending on product availability and location. Express delivery is available for some items at an extra cost. Exact times are shown at checkout.
Does The Good Guys offer extended warranties?
Yes, extended warranty plans (up to 5 years) are offered on most major appliances and electronics at point of sale. Plans are administered by third-party insurers (The Good Guys warranty info).
Is The Good Guys Oxley open on public holidays?
Opening hours may vary on public holidays. It’s best to check the store locator on the official website or call ahead on (07) 3270 3000.
What are the most popular products at The Good Guys Oxley?
Samsung and LG refrigerators, Bosch washing machines, and Sony TVs are among the top sellers. Store staff can provide personalised recommendations.
For shoppers at The Good Guys Oxley, the choice is clear: take advantage of the trade-in program and Click & Collect to save money, but double-check any promotional fine print after the recent ACCC action. The store offers a solid range of appliances and electronics at competitive prices, so it remains a convenient one-stop shop for Brisbane’s southwest residents.
Jack Hayes is Senior Reporter at Australia Data, covering breaking stories and explainers.