Call Origin Energy: Phone Numbers, Hours & Contact Guide

When you need a real person at Origin Energy—for billing, outages, or account questions—the right phone number saves time. This guide covers every verified contact channel, from standard phone lines to interpreter services, plus answers to common questions official pages often leave out.

General contact number: 13 24 61 ·
International number: +61 7 3867 0340 ·
Customer service hours: Mon-Fri 8am-6pm AEST ·
Queensland interpreter line: 1300 137 427 ·
Complaints phone: 13 35 74

“Origin Energy’s main customer service number is 13 24 61 for most inquiries.”

Move In Connect (utility connection specialist)

“An interpreter service is available at 1300 137 427 for any Origin Energy enquiry.”

Origin Energy Official

The table below distills the most critical contact information.

How do I contact Origin by phone in QLD?

Four phone numbers cover the majority of call scenarios for Queensland customers, and picking the right one depends on your specific need.

Phone numbers for general inquiries

• Residential and small business: 13 24 61, Monday-Friday 8am-6pm AEST (Move In Connect (utility connection specialist))
• Large business: 13 23 34 (Origin Zero support) (Move In Connect (utility connection specialist))
• Interpreter-assisted support: 1300 137 427 for any Origin inquiry (Origin Energy Official)

Phone numbers for billing

• Billing inquiries: Call 13 24 61 and select option 2 (Move In Connect (utility connection specialist))
• Complaints about billing: 13 35 74 (Move In Connect (utility connection specialist))
• Email billing questions: hello@origin.com.au (PissedConsumer (consumer feedback platform))

Phone numbers for emergencies

• Power outage or emergency: Call 13 20 99 (separate from general customer service) (Origin Energy Official)
• LPG gas leak (24-hour): 1800 808 526 (Move In Connect (utility connection specialist))
• Fault reporting: Contact your local distributor directly (Origin can help identify who that is) (Origin Energy Official)

International calling options

• International callers: +61 7 3867 0340 (Move In Connect (utility connection specialist))
• National Relay Service users: Provide Origin number 13 24 61 (Move In Connect (utility connection specialist))

The pattern: Queensland callers have a dedicated interpreter line (1300 137 427), but the same main number (13 24 61) serves general inquiries, billing, and account questions. The key is matching the call type — billing option 2, complaints to 13 35 74, and LPG emergencies to the separate 1800 number.

Does Origin Energy still exist?

A reasonable question given the frequency of energy market changes in Australia. Origin Energy remains an active company and one of the country’s largest energy retailers.

Company status

• Origin Energy Ltd (ASX: ORG) is publicly listed and continues to supply electricity and gas across Australia (Origin Energy Official)
• Its official website (originenergy.com.au) is operational and provides customer support (Origin Energy Official)
• The company employs thousands of staff and serves millions of customers (Move In Connect (utility connection specialist))

Recent developments

• As of 2026, Origin Energy continues to expand its renewable energy portfolio (Origin Energy Official)
• Origin Broadband was acquired by Aussie Broadband in 2023 (Move In Connect (utility connection specialist))

The implication: Origin Energy is not only still in business but actively competing in the Australian energy market. The sale of Origin Broadband to Aussie Broadband was a strategic shift, not a sign of contraction.

What is the old name of Origin Energy?

Before becoming a household name, the company operated under a different identity tied to one of Australia’s largest building materials groups.

Corporate history

• Origin Energy was originally known as Boral Energy, the energy division of Boral Limited (Move In Connect (utility connection specialist))
• In February 2000, Boral Energy demerged from Boral Limited to form an independent company (Origin Energy Official)
• Since listing on the ASX, the company has operated as Origin Energy Ltd (ASX: ORG) (Move In Connect (utility connection specialist))

Reasons for name change

• The demerger was part of Boral’s strategy to focus on its core building and construction materials business (Origin Energy Official)
• The name “Origin” was chosen to represent a new beginning in the energy sector (Move In Connect (utility connection specialist))

The trade-off: The name change from Boral Energy to Origin Energy gave the company a distinct identity, but anyone searching for historical records or old contracts might need to look under both names.

What is an origin number?

This is the most common source of confusion for new customers. An “origin number” is simply Origin Energy’s term for your customer account number.

Definition

• An origin number is the unique customer account number assigned by Origin Energy (Origin Energy Official)
• It appears on monthly bills, typically near the top of the first page (Move In Connect (utility connection specialist))
• The number is used when contacting customer support for account-specific inquiries (Origin Energy Official)

How to find your origin number

• Check your paper or digital bill — the number is clearly labeled as “Account number” or “Origin number” (Move In Connect (utility connection specialist))
• Log into the My Account portal or Origin Energy app (Origin Energy Official)
• Call 13 24 61 and the support team can retrieve it using your name and address (Origin Energy Official)

The pattern: The origin number is critical for account-specific tasks — without it, support staff can still help, but verification takes longer. Keep your bill handy when calling.

Which one is cheaper, AGL or Origin?

This is the million-dollar question for Australian households, and the answer is more nuanced than a single number.

Pricing overview

• Electricity and gas prices vary by state, usage, and plan type — no flat “cheaper” answer exists (Origin Energy Official)
• Origin and AGL often offer similar pricing for comparable plans (Move In Connect (utility connection specialist))

Factors affecting cost

• Usage pattern (peak vs. off-peak, high vs. low consumption) (Origin Energy Official)
• Location (each state has different network tariffs) (Origin Energy Official)
• Plan type (fixed rate, variable rate, solar feed-in tariff) (Origin Energy Official)

Current plans comparison

Four dimensions separate Origin and AGL pricing in practical terms.

Use the Australian government’s Energy Made Easy (official government comparison site) to compare current rates in your area. Third-party comparison sites like Money.com.au (financial comparison platform) provide periodic reports.

The catch: No single provider is universally cheaper. The difference between Origin and AGL often comes down to state-specific tariffs and individual usage, not brand loyalty.

Step-by-step guide to calling Origin Energy

Follow these steps to save time and get through to the right team on the first call.

1. Identify your inquiry type — general, billing, complaint, or emergency (Origin Energy Official)
2. Find your origin number on your latest bill or via My Account (Move In Connect (utility connection specialist))
3. Choose the correct number: 13 24 61 (general), 13 35 74 (complaints), 1300 980 711 (broadband) (Move In Connect (utility connection specialist))
4. Have your account details ready — origin number, name, address, and the reason for calling (Origin Energy Official)
5. Call during business hours (Mon-Fri 8am-6pm AEST) for fastest service (Move In Connect (utility connection specialist))
6. Choose the right menu option — option 2 for billing, or speak to a representative for general inquiries (Origin Energy Official)
7. Follow up in writing if needed via email (hello@origin.com.au) or the My Account portal (PissedConsumer (consumer feedback platform))

The implication: Following this sequence ensures you reach the right team without unnecessary transfers, making the call as short as possible.

Clarity section

Confirmed facts

• Origin Energy is an active company listed on the ASX as ORG (Origin Energy Official)
• The general contact number is 13 24 61 (Move In Connect (utility connection specialist))
• The old name of Origin Energy was Boral Energy (Move In Connect)
• An origin number is the customer account number (Origin Energy Official)
• Interpreter service available at 1300 137 427 (Origin Energy Official)
• LPG leak hotline (24-hour): 1800 808 526 (Move In Connect (utility connection specialist))

What’s unclear

• Which provider (AGL or Origin) is cheaper depends on individual usage and location (Origin Energy Official)
• The cheapest energy supplier overall varies by state and time (Move In Connect (utility connection specialist))
• Exact wait times for phone support are not publicly published (PissedConsumer (consumer feedback platform))
• Origin Energy’s renewable expansion details are not fully specified (Origin Energy Official)
• Origin Broadband acquisition specifics are not fully detailed (Move In Connect (utility connection specialist))

The pattern: Most facts are confirmed by official or specialist sources, but comparisons and future plans remain open-ended.

Frequently asked questions

The pattern: These FAQs fill the gaps left by the main guide, covering digital channels, payment methods, and special needs.

Related reading

• TPG Speed Test Guide
• ANZ ATM Near Me

The right phone number, the correct hours, and a prepared origin number are the difference between a five-minute call and a frustrating session. For Queensland households weighing Origin against AGL, the only honest answer is to check the government’s Energy Made Easy tool with your actual usage. For every other question — billing, complaints, emergencies, or interpreter services — the numbers above are the ones that work. For the caller who picks the right number and has their account ready, the wait is the only hurdle left.